An inquiry about dismissal
Hello, I received a dismissal letter yesterday. I had worked at the company for four years. I would like to understand my options and arrange a meeting. I have the letter and my contract.
For service businessesEvery enquiry
Every enquiry
With the right person
Email and enquiries from your connected channels feed into one platform. Your team finds the brief and organises follow-up, on the web and on iPhone.
Your workspaceThe platform brings it together
The platform brings it together
Your team takes it forward
Find the brief, missing information and history for each enquiry. Your team assigns an owner and organises the next steps.
- Enquiries from connected channels, together.
- A brief to prepare the first conversation.
- An owner and follow-up stages.
Example brief · law firm offer
An inquiry about dismissal
- Subject
- First contact concerning a dismissal.
- Reported information
- Four years of service. Letter received the day before the email. Contract and letter available.
- To complete
- Exact date, employer’s identity, contact details and meeting arrangements.
Illustrative presentation of a brief’s content. Fictional data.
From email to follow-upThe email arrives
The email arrives
Follow-up begins
Email from connected channels feeds into the platform. Lorne & Vale prepares a brief so your team has the context before replying.
- An acknowledgement based on your settings.
- The message and its context in the workflow.
- Drafted replies, approved by your team.
Automatic templates and triggers are approved during setup.
We have received your message
Hello, we have received your message. Our team will review it and contact you to discuss the next steps.
This acknowledgement does not confirm an appointment.
Editorial examples with fictional data. The firm defines its templates.
Your workflow, with youAt your desk
At your desk
And between meetings
The iPhone app extends access to your workflow. Find enquiries and useful information when you leave your desk.
- Enquiries needing attention.
- The brief and its context.
- Follow-up stages.
Built around your working dayYour way of working
Your way of working
With follow-up built in
Keep the way you manage client relationships. Lorne & Vale builds on your contact channels and organisation to prepare enquiries and make follow-up easier.
Your email
Clients keep writing to you. Messages from connected channels feed into the workflow, with a brief prepared for your team.
Your team
The same people keep the client relationship. You choose who takes over, approve replies and decide the next steps.
Your organisation
Required information, recipients and stages are defined around your day-to-day work. The platform brings follow-up together; the iPhone app goes with you.
We agree the required connections and settings together, before setup.
See how it fitsYour platform. Also on iPhoneThe essentials
The next step
How it works
A clear place to start
See which enquiries need attention. Even between meetings.
The essentials
Already together
A brief to prepare your conversation, without starting again from every message.
The next step
In plain sight
Keep the context and follow-up stages at hand. Your team decides what comes next.
From first message to next actionHow it works
How it works
Four steps. One workflow
Step 01
The enquiry enters your workflow
Lorne & Vale
Forms, emails and voicemail from connected channels come into a shared workflow.
Your team
You choose the channels and approve automatic message templates.
Current law firm workflow. Other industries require a dedicated assessment.
Step 02
The key information, in a brief
Lorne & Vale
Received information is summarised. Relevant details and missing information are brought together.
Your team
Your team reviews the brief before relying on its content.
Current law firm workflow. Other industries require a dedicated assessment.
Step 03
Someone owns the next step
Lorne & Vale
The assigned team member and enquiry status stay visible.
Your team
You assign the enquiry to a team member and confirm the next action.
Current law firm workflow. Other industries require a dedicated assessment.
Step 04
The context stays with the reply
Lorne & Vale
The brief, notes and history remain available when your team picks up the conversation.
Your team
Your team approves its replies and quotes. Appointments follow the rules of the connected calendar.
Current law firm workflow. Other industries require a dedicated assessment.
With your numbersMore time for your team
More time for your team
More clients for your business
Less time handling enquiries. More opportunities to turn them into clients. Estimate both contributions and their combined value for your business.
€2,580
in estimated value
Time saved
€78013 hours freed × €60/hour
Additional clients
€1,800€3,000 potential revenue × 60% margin
- Additional enquiries followed up
- 12
- Potential clients
- 3
Estimate before subscription and setup costs. It combines time value and potential margin, not cash profit.
Understand both contributions and the total
Additional clients. Additional enquiries followed up × conversion rate = potential clients. Multiply this by average revenue per client for potential revenue. The total uses the corresponding margin after the assumed delivery costs. Each client is counted once, without adding recurring sales or lifetime value.
Time saved. Enquiries already handled × (current minutes − target minutes) ÷ 60. Deduct the hours needed to handle additional enquiries, then multiply the positive or negative balance by your hourly value. This covers initial preparation and follow-up, not the delivery of services sold. In this example, 1 hour of additional processing is deducted.
Combined value. Net freed-time value + margin from additional clients. These amounts do not predict acquired clients or cash receipts. Yearly results multiply the monthly scenario by 12 at constant assumptions. Fractions represent an estimated average, not clients already acquired.
Service costs still need to be deducted to assess the project’s economic case. Law firm plans from €675 excluding VAT per month, with setup from €2,950 excluding VAT. Other industries are quoted separately. View law firm pricing.
Assess both gains for my businessYour assumptions stay in your browser.
Your options
Choose how your firm handles enquiries
Compare the cost, the service included and the work left for your team.
Other approaches
Cost to considerKeep your current setup
No new subscription
Your team continues to handle enquiries with its existing tools and processes.
Answering service
Provider’s rate
Check the hours covered, the channels included and the information passed to your firm.
Part-time receptionist
Salary + employment costs
Hours, responsibilities and cover depend on the role and your firm’s arrangements.
Each alternative has its own scope. Compare the quote, hours, included services and data-handling terms.
One place to manage incoming enquiries
Bring connected channels together. Your firm keeps control of replies and decisions.
From €675per month, excl. VAT
Cabinet plan · 1 to 2 lawyers · one practice area
- Capture on connected channels, day and night
- Structured brief and suggested score
- Parties to check, ready for your review
- Enquiry history and next actions
- Document sealing
One-time setup: €2,950 excl. VAT, with €600 at signature. Balance subject to the No-Miss Guarantee terms.
Your industry, your workflowThe same need for follow-up
The same need for follow-up
Different information
An existing law firm offer. Two further workflows to assess with the businesses concerned.
01
Law firm offer
Law firms
Prepare first contact and pass useful information to the lawyer.
02Adaptation to assess
Building and renovation businesses
Gather the project, location, budget and timing before the callback.
03Adaptation to assess
Event venues and caterers
Gather the date, guest count and services before preparing a proposal.
A different service business. Tell us about your follow-up needs.
Tell us about my businessSetupYour way of working
Your way of working
Our starting point
One defined use case, followed by a joint review.
- 01
How your team works
We review a typical enquiry, your channels and the information missing before a reply.
- 02
A written scope
Information to collect, recipients, connections and costs are agreed before commitment.
- 03
A workflow reviewed together
Examples and automatic messages are reviewed. Your team knows what it controls and what triggers each action.
A clear frameworkThe tools prepare
The tools prepare
You decide
Commercial replies, matter acceptance and reservation confirmation remain with your team.
Read about security measuresMessages agreed in advance
Automatic templates and their triggers are approved during setup.
A named contact
Vladimir Haller, Hugo Haessler and Hugo François are the founders. A founder guides the assessment.
Meet the foundersA scope suited to the industry
Building and event adaptations are assessed before any commitment.
Trust is built. So is protectionTheir trust
Their trust
Your standard
Sealed documents, controlled access, a verifiable history. Security throughout the workflow, with post-quantum protection built into document sealing.
Hybrid protection
The document sealing mechanism combines classical X25519 with post-quantum ML-KEM-1024 to establish key protection. Files are encrypted with AES-256-GCM.
Preparing for the quantum threat
ML-KEM is a NIST-standardised mechanism designed to resist known attacks, including those using a quantum computer. Here, it complements the classical mechanism.
An explicit scope
This protection applies to sealed document workflows. It does not mean that every email or third-party service uses post-quantum protection. Mechanisms, settings and limitations are detailed on the Security page.
Trust starts before you choose.
Get the security packPricing for your use caseThe right scope
The right scope
A stated price
From 675 €excl. VAT / month
For 1 to 2 lawyers. One practice area and access for the team.
Setup: €2,950 excl. VAT
View French law firm pricing Including €600 at signature. The balance follows the No-Miss Guarantee terms.
A quote
After assessment
Your channels, the information to structure and the adaptations required determine the proposal.
Setup, support and third-party services are priced separately. Law firm prices do not apply to these industries.
Define my scopeBefore we talk
Useful answers
Who is Lorne & Vale for?
Service businesses receiving consultation, quote or event enquiries. The current offer is for law firms. Building and event workflows are adaptations to assess with interested businesses.
Does it replace my team?
No. It prepares information and follow-up. Your team reviews the content, handles the commercial conversation and decides what happens next.
What does the person contacting us receive?
An acknowledgement confirms receipt. Automatic messages follow the templates and settings approved during setup. Drafted replies are approved by your team.
Does it answer phone calls?
The workflow collects and transcribes voicemail after connection. Language and operation are checked during setup. It is not a permanent human answering service.
Are appointments or reservations confirmed automatically?
Receiving a message confirms no appointment, quote or reservation. Your team checks availability and terms. Any calendar connection is assessed within a separate scope.
Do we need to change how we work?
Keep the way you manage client relationships: your contacts, decisions and email. Lorne & Vale adds briefs and follow-up for enquiries from connected channels. We agree the connections, platform access and settings you need before setup.
Start with your day-to-day workOne recent enquiry
One recent enquiry
A useful place to start
Tell us about your business and what slows down follow-up. We will assess the scope your team needs.
Talk about your businessPrefer a meeting? Choose a time