Lorne & Vale
Family law Intake

Prepare family enquiries for your team to review

Separations, child arrangements, maintenance, domestic abuse: people write when the house is quiet, late, or at the weekend. Lorne & Vale captures the enquiry, structures it into an inquiry brief and puts it on the right lawyer’s desk, with a response target. You keep the decision.

Book a 15-minute call See a brief from a fictional enquiry
  • Human review on everything
  • No legal advice
  • Live in 7 days
  • Isolated per firm
Charlotte Bennettcharlotte.bennett@example.invalid
Separation, two childrenHello, I am separating from my husband. We have two children and things are getting tense at home. I need confidential advice quickly. Could you call me back?
Direct email · Saturday eveningThe office is closed
  1. Received
  2. Structured
  3. Routed
  4. Acknowledged
  5. On the iPhone
iPhone app screenshot with demo data: Today screen: two enquiries waiting on the fictional firm, the first a family-law enquiry from a fictional prospect scored 8 out of 10, high urgency, past its response target.

Web platform view and iPhone app screenshots. All demo data is fictional.

A week in a family law firm

Three situations you will recognise

Every enquiry arrives with an inquiry brief: summary, urgency, parties to check, missing information, documents to request. Here is what it would surface.

Separation with children

Fictional example: “I am separating from my partner. We have two children and the situation at home is tense. I would like to speak to someone quickly.”

Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The spouse. The lawyer reviews any concern involving the children.
Missing information
Whether proceedings have begun and whether a decision addresses the children’s residence and contact with each parent.
Documents to discuss
Existing court decisions and correspondence from the other party’s lawyer.

Reviewing child maintenance

Fictional example: “I lost my job in June. I no longer manage the maintenance fixed in 2023. What are my options?”

Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The other parent.
Missing information
Current amount, decision fixing it, and the date and nature of the change in circumstances.
Documents to discuss
Judgment or agreement fixing maintenance and recent income documents.

Domestic abuse and a protection order

Fictional example: “He left tonight but still has the keys. I am afraid for the children and do not know whom to contact.”

Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The spouse. Immediate safety concerns require the firm’s urgent-contact procedure.
Missing information
Whether a complaint has been filed and whether any proceedings are under way.
Documents to discuss
Medical certificate, complaint receipt and messages or letters received.

Illustrative examples, fictional people. What a brief contains depends on the enquiry received. The brief summarises, scores and flags; it does not advise and it decides nothing. Someone at the firm assesses the merits and replies.

Demonstration

A demonstration on a fictional enquiry

Charlotte Bennett, a fictional person, writes to the demonstration firm at 22:47: a separation, two children. The enquiry is structured within the minute, the acknowledgement goes out in the firm’s name at 22:49, and the brief waits for the family team partner on the platform and on their iPhone.

The enquiry brief

What the lawyer reads before deciding

The same grid at 2 pm and at 11 pm. Nothing is decided in their place.

  • Score 8 out of 10, hot, priority P1, with the score rationale in plain words: a clearly described situation, children involved, an explicit request for quick advice and full contact details.
  • Practice area, routing and next step. Family, separation and arrangements for the children; suggested first contact: the partner on the family team; recommended step: offer a confidential call within one working day.
  • Needs attention: children involved, safeguarding.
  • Missing information and documents to request. Have proceedings begun? Is there a current decision on the children’s residence and contact with each parent? Any existing court order, correspondence from the other party’s lawyer.
  • Counterparty and conflict check. The spouse is named for your own search, extracted by the model and requiring human verification.

The person’s identifiers are replaced by tokens before any model call. Names are restored only inside your firm’s database.

iPhone app screenshot with demo data: The enquiry brief on iPhone: watch points, documents to ask for, missing information and the recommended next step, on a fictional family-law enquiry.
On the iPhone

The same brief, in the partner’s pocket

What is waiting, with its countdown. A suggested reply, marked as a draft. Two buttons: Approve and send, Edit draft.

  • A countdown on the lock screen, if the partner asks for it, and a reminder half an hour before the response target runs out. The reminder names a practice area and a score, never a client.
  • Draft replies for review The suggested reply only goes out if a lawyer approves or edits it. The only thing that leaves on its own is the acknowledgement, in wording approved at setup.
  • An append-only history: received, triaged and scored, routed to a fee earner, acknowledgement sent. Corrections add a new entry. Retention and deletion follow the applicable schedule.
  • Face ID locks the app as soon as it goes to the background.
iPhone app screenshot with demo data: The enquiry brief on iPhone: score 8 out of 10, a fictional prospect, family practice area, high urgency, summary, and the Approve and send, Edit draft buttons.
iPhone app screenshot with demo data: The suggested reply on iPhone, marked as a draft until it is sent, and the append-only timeline of the enquiry: received, triaged and scored, routed to a fee earner, acknowledgement sent.

Web platform view and iPhone app screenshots. All demo data is fictional.

Your figures

Compare fees and subscription costs

An illustrative calculation using the assumptions published for France.

Example for a firm of 3 to 9 lawyers
Incoming inquiries per month30
Assumed share missed or answered too late30%
Assumed conversion after timely handling25%
Assumed gross fees per matter€2,500
Annual Structure subscription, excluding VAT€13,800
Gross fee equivalent of the annual subscription6 matters

30 × 30% × 25% × 12 = 27 matters. 27 × €2,500 = €67,500 in gross fees.

These are assumptions, not measured results or a forecast of new matters. Replace them with your own figures. Setup fees, delivery costs and collection are excluded. Gross fees are not profit.

Before deciding

Use your own intake records

Review inquiries received, first-response times, follow-up owners and missing information. The pilot scope should address an observed need in your firm.

Security and confidentiality

Enquiries this personal, handled as such

Four controls you can verify, described without superlatives.

Pseudonymisation before model calls

Names, emails, phone numbers and other identifiers are replaced by tokens before an enquiry reaches a model. Encryption of the mapping depends on the deployment, as described on the security page.

Isolated per firm

Every client-data table carries a per-firm access rule, checked by automated tests on every change.

Documents sealed in the browser

Every document is encrypted before upload under two key exchanges, X25519 and ML-KEM-1024. Uploads are bounded, type-checked and content-inspected: embedded programs are refused.

Chained, signed audit trail

Sensitive actions are hash-linked and the head of the chain is signed daily with ML-DSA-87. The iPhone app verifies the signature on the device.

What we do not claim: no SOC 2 or ISO 27001 certification, and no external penetration test to date. Hosting on Supabase (EU, Ireland) and Vercel; the model is called through a server-side proxy, with no training on your data under OpenAI’s default policy.

See the security architecture
Pricing

A flat fee for the whole firm

Family law is the included practice area. An additional area costs €295 per month. No per-user or per-inquiry charge. Setup costs €2,950 for Cabinet and Structure, or €3,950 for Association, including €600 at signature. The balance follows the No-Miss Guarantee terms. All prices exclude VAT.

Live in 7 days, a 60-day pilot then month to month, cancel any time, export your data any time. Read the guarantee in full.

Intake audit 15 minutes

See what this would change in your firm

Fifteen minutes with a founder. Your channels, your volume, your family law enquiries. You leave with a costed estimate and a clear answer, including if it is not for you.

Book a 15-minute call

Prefer to write first? contact@lornevale.com