While you are in court
An email waits in the contact inbox. Your team needs to know who reviews it and who calls back.
Law firmsFor law firms in France
First contact. Prepared for your firm
A new inquiry deserves careful review. Lorne & Vale brings together information from your connected channels and prepares the handover. Your team decides what happens next.
In your working day
Before the first meeting
An incomplete account
The person describes the situation, but dates, parties or useful documents are missing.
Several lawyers involved
The inquiry reaches the firm without a clear recipient. A named owner and next action make the handover explicit.
Useful information
Information to prepare for the lawyer
We agree the practice area, connected channels, follow-up owners and acknowledgement wording with you. The scope and pilot terms are agreed before the service begins.
- Contact details
- The person to contact and how to reach them.
- Situation and purpose
- The reason for contact, using the facts reported by the person.
- Dates and documents
- Dates mentioned and available documents, subject to review.
- Parties involved
- Names for the firm’s own checks.
- Missing information
- Questions to address during the first conversation.
Fictional inquiry and brief
An inquiry about dismissal
What the lawyer needs to review
- Subject
- First contact concerning a dismissal.
- Reported information
- Four years of service. Letter received the day before the email. Contract and letter available.
- To complete
- Exact date, employer’s identity, contact details and meeting arrangements.
- Human review
- Review the documents, applicable time limits and parties involved.
- Suggested next step
- Pass to the firm’s designated owner to prepare a callback.
Editorial example. The lawyer reviews the reported facts and documents.
Human responsibility
Your firm makes the decision
The acknowledgement confirms receipt of the message using wording approved by the firm. It provides no legal advice and does not accept a matter. The lawyer reviews the information, conflicts, time limits and response.
Automatic messages follow the templates and settings approved during setup.
The law firm workflowYour practice areas
Your practice areas
Their first conversations
Assess the product
Pricing for your use caseThe right scope
The right scope
A stated price
From 675 €excl. VAT / month
For 1 to 2 lawyers. One practice area and access for the team.
Setup: €2,950 excl. VAT
View French law firm pricing Including €600 at signature. The balance follows the No-Miss Guarantee terms.
A quote
After assessment
Your channels, the information to structure and the adaptations required determine the proposal.
Setup, support and third-party services are priced separately. Law firm prices do not apply to these industries.
Define my scopeBefore you decide
What we should check together
Our secretary already handles first contact. What would this add?
The workflow gives information and follow-up a shared structure. Your secretary remains the point of contact. The initial conversation establishes whether this support addresses a real need.
Does the system clear conflicts of interest?
The brief brings together parties identified in the inquiry. The firm verifies their identities and completes its own checks before accepting a matter.
Are replies sent without our approval?
Automatic message templates and triggers are approved during setup. Your team approves the replies it drafts and decides what happens next.
Start with your day-to-day workOne recent enquiry
One recent enquiry
A useful place to start
Tell us about your business and what slows down follow-up. We will assess the scope your team needs.
Talk about your businessPrefer a meeting? Choose a time