Bring new property enquiries and their documents together
A defect found after completion, a landlord’s notice on a commercial lease, a service-charge demand for major works: these enquiries carry a date, and that date starts a clock. Lorne & Vale captures the enquiry, structures it into an inquiry brief and puts it on the right lawyer’s desk, with a response target. You keep the decision.
Damp in a flat we bought in MarchHello, damp has come through in the bedroom. A neighbour tells us the problem is an old one, and the seller has stopped replying to our letters. Could you call us back?
Website form · a weekday eveningThe office is closed
Fictional person, address reserved for examples.
Received
Structured
Routed
Acknowledged
On the iPhone
Web platform view and iPhone app screenshots. All demo data is fictional.
A week in a property law firm
Three situations you will recognise
Every enquiry arrives with an inquiry brief: summary, urgency, parties to check, missing information, documents to request. Here is what it would surface.
A defect found after buying an apartment
Fictional example: “We bought in March. Damp has appeared in the bedroom and a neighbour says it is an old problem. The seller no longer replies.”
Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The seller, estate agent, notary and co-owners’ association if common areas are involved.
Missing information
Sale and discovery dates, seller’s status and any exclusion clause in the deed.
Documents to discuss
Preliminary sale agreement, notarised deed, technical reports, repair quotes, photographs and correspondence.
Notice to end a commercial lease
Fictional example: “A commissaire de justice served notice yesterday for the end of my lease. My business has occupied these premises for twelve years.”
Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The landlord, building-owning company and its manager.
Missing information
The expiry date concerned, service date and any renewal refusal or compensation offer.
Documents to discuss
Lease and amendments, notice, condition report, rent receipts and recent service charges.
A co-ownership dispute after a general meeting
Fictional example: “The meeting approved façade works and my share has doubled. I voted against it. The minutes have just arrived.”
Information to prepare for review
Human review
The lawyer checks the situation, urgency and applicable time limits.
Parties to check
The co-owners’ association and the property management firm.
Missing information
Notification date, disputed resolutions and whether the opposing vote is recorded.
Documents to discuss
Minutes and notification, meeting notice and annexes, co-ownership rules and recent charge statements.
Illustrative examples, fictional people. What a brief contains depends on the enquiry received. The brief summarises, scores and flags; it does not advise and it decides nothing. Someone at the firm assesses the merits and replies.
Demonstration
A demonstration on a fictional enquiry
The screens below show the real enquiry in the demonstration data: Charlotte Bennett, a fictional person, writes at 22:47 about a separation. The enquiry is structured within the minute, the acknowledgement goes out in the firm’s name at 22:49, and the brief waits for the partner on the platform and on their iPhone. A property enquiry fills in the same fields: the damp reported by Isla Murray, the lease notice received by Julian Mercer, fictional people too.
The enquiry brief
What the lawyer reads before deciding
The same grid at 2 pm and at 11 pm, on a separation as on a latent defect or a lease notice. Nothing is decided in their place.
Score 8 out of 10, hot, priority P1, with the score rationale in plain words: a clearly described situation, children involved, an explicit request for quick advice and full contact details.
Practice area, routing and next step. On this demonstration enquiry: family law, a suggested first contact, and a confidential call offered within one working day. On a commercial lease notice, the same line would name the practice area, the partner on the property team and the step after that.
Needs attention: children involved, safeguarding. On a property enquiry, this is the block that carries the dates: when a defect was found, when a notice was served.
Missing information and documents to request. In the illustrated family inquiry: existing proceedings and decisions on the children’s residence and parental contact. For a property defect: the sale deed, technical reports and correspondence with the seller.
Counterparty and conflict check. Here the spouse is named for your own search; in property it would be the seller, the landlord or the managing agent. The list is extracted by the model and requires human verification.
The person’s identifiers are replaced by tokens before any model call. Names are restored only inside your firm’s database.
Overview›Enquiries›DetailSearch name, email, company+ New enquiry
AI triageHighP1
8/10
Going through a separation with two children involved. Wants confidential advice quickly and left full contact details.
Practice areaFamily · Separation and arrangements for the children
Suggested first contactPartner, Family team
Recommended next stepOffer a confidential call with the Family team within one working day.
Score rationaleClearly described situation, children involved, explicit request for quick advice and full contact details. Merits and acceptance remain for a lawyer to assess.
Intake quality 8/10Analysed 1 Sept 2026, 23:47
Needs attention
Children involvedSafeguarding
Missing informationWhether proceedings have already been issuedWhether an order on arrangements is in force
Documents to requestAny existing court orderLetters from the other party’s lawyer
On the iPhone
The same brief, in the partner’s pocket
What is waiting, with its countdown. A suggested reply, marked as a draft. Two buttons: Approve and send, Edit draft.
A countdown on the lock screen, if the partner asks for it, and a reminder half an hour before the response target runs out. The reminder names a practice area and a score, never a client.
Draft replies for review The suggested reply only goes out if a lawyer approves or edits it. The only thing that leaves on its own is the acknowledgement, in wording approved at setup.
An append-only history: received, triaged and scored, routed to a fee earner, acknowledgement sent. Corrections add a new entry. Retention and deletion follow the applicable schedule.
Face ID locks the app as soon as it goes to the background.
Web platform view and iPhone app screenshots. All demo data is fictional.
Your figures
Compare fees and subscription costs
An illustrative calculation using the assumptions published for France.
These are assumptions, not measured results or a forecast of new matters. Replace them with your own figures. Setup fees, delivery costs and collection are excluded. Gross fees are not profit.
Before deciding
Use your own intake records
Review inquiries received, first-response times, follow-up owners and missing information. The pilot scope should address an observed need in your firm.
Four controls you can verify, described without superlatives.
Pseudonymisation before model calls
Names, emails, phone numbers and other identifiers are replaced by tokens before an enquiry reaches a model. Encryption of the mapping depends on the deployment, as described on the security page.
Isolated per firm
Every client-data table carries a per-firm access rule, checked by automated tests on every change.
Documents sealed in the browser
Every document is encrypted before upload under two key exchanges, X25519 and ML-KEM-1024. Uploads are bounded, type-checked and content-inspected: embedded programs are refused.
Chained, signed audit trail
Sensitive actions are hash-linked and the head of the chain is signed daily with ML-DSA-87. The iPhone app verifies the signature on the device.
What we do not claim: no SOC 2 or ISO 27001 certification, and no external penetration test to date. Hosting on Supabase (EU, Ireland) and Vercel; the model is called through a server-side proxy, with no training on your data under OpenAI’s default policy.
Property law is the included practice area. An additional area costs €295 per month. No per-user or per-inquiry charge. Setup costs €2,950 for Cabinet and Structure, or €3,950 for Association, including €600 at signature. The balance follows the No-Miss Guarantee terms. All prices exclude VAT.
Live in 7 days, a 60-day pilot then month to month, cancel any time, export your data any time. Read the guarantee in full.
Intake audit 15 minutes
See what this would change in your firm
Fifteen minutes with a founder. Your channels, your volume, your property enquiries. You leave with a costed estimate and a clear answer, including if it is not for you.
